ArticlesOriginal Article

User experience (UX) and usability in completing a MOOC on emergency medicine core content course (iEM/Lecturio): A case study

Authors: Fatin Aqilah Binti Ishak, Jia Shen Goh, Grace Devadason, Ke Wei Hiew, Dhaniya A/P Subramaniam, Yan Ren Hong, Sivalingam Nalliah


This study evaluates a Massive Open Online Course (MOOC) on Emergency Medicine designed by iEM Education Project and Lecturio, using a validated checklist to assess its usability and user experience. The MOOC received a high score for cognitive connection (>4/5), in four components including interactivity, content and resources, media use, and instructional assessment. However, for learner guidance and support, the score was 2.75/5, indicating that the course did not provide clear instructions on how learners can get support or feedback from teachers when encountering problems in the course. For affective and functional connections, all components received a high overall mean score of more than 4/5. The course was impactful to the users who were in their early clinical years, as they were actively engaged and were motivated to complete the course. However, improvements should be made to better stimulate learning by improving learner feedback and providing space for collaborative learning online.

Evaluation of MOOC applying the heuristics of usability and user experience identifies specific components of online learning course apart from rating the severity of acceptance or violation of instructional design principles. The information derived from usability and user experience studies can improve design and delivery of online courses.

Keywords: Usability, user experience (UX), instructional technology, Emergency Medicine, e-Learning, MOOCs.

Citations: IeJSME 2023 Vol 17(3): 26-43